Question 1

How is Stay or Go different from other product comparison sites?

Accepted Answer

Unlike many comparison sites, Stay or Go works to get you a better deal with your current bank so you may not need to change providers or reapply for credit. At the same time, we compare relevant offers from across the market, including special deals that are not publicly available. Importantly, rather than just comparing introductory offers, we aim to find you a great long-term solution, so you don’t have to continually shop around.

Question 2

How much does it cost to use Stay or Go?

Accepted Answer

Stay or Go is a free service, so [get started](/credit-cards/instructions) now to find out how much you could save.

Question 3

How long does the Stay or Go review take?

Accepted Answer

It takes about 60 seconds on average to get your offers. Its fast. Really fast.

Question 4

What products does Stay or Go review?

Accepted Answer

Credit cards are our immediate focus. In the future, we plan to help you with other banking products too.

Question 5

What are special offers?

Accepted Answer

Special offers are exclusive deals that are not publicly available. These deals are only available to certain customers, for example a bank’s existing customers. This is in contrast to standard offers found on typical comparison sites and bank websites. Standard offers are publicly advertised and available to anyone who applies and is approved. Special offers are generally better than standard offers.

Question 6

How does Stay or Go get a better deal from my existing bank?

Accepted Answer

With the information you provide us, we review your bank’s product range to find other options that may better match your requirements, and we work to access special deals that may not be available to other customers.

Question 7

How does Stay or Go make money?

Accepted Answer

Stay or Go is free for consumers. We instead make money by offering services to banks and other third-parties, including the ability to advertise their products on our website. We may charge third-parties a fee or commission when you apply or are approved for a credit card offer through our website, or when you use links to third-party websites. For further detail, please refer to our [Terms of Use](/terms).

Question 8

How do you calculate the savings and benefits?

Accepted Answer

We take the following approach when estimating your savings and benefits:

Question 9

How accurate is the benefits estimate you provide?

Accepted Answer

The estimate is produced through our sophisticated algorithm that uses the information you share with us, and detailed information we hold and maintain across the market. The process has been designed to provide a quick and easy way to understand your likely benefit outcome, and if you might benefit from Stay or Go. The full Stay or Go service, which will launch in the coming months, will provide a very accurate estimate of the benefits you could achieve.

Question 10

What experience do you have in credit cards?

Accepted Answer

The [Stay or Go team](/about) are experts in credit cards, and banking more generally. Our team members have led some of Australia’s largest credit card businesses and the introduction of many market innovations, including contactless payments, Apply Pay, 0% balance transfers, and market leading low rate and rewards cards. We have a deep understanding of how the industry works, and are excited to be helping customers access a better deal through Stay or Go.

Question 11

What does Stay or Go do with my information?

Accepted Answer

The information you provide to Stay or Go is used to get you a better deal with your existing bank, and to access special offers from new banks. It’s also used to evaluate offers, identify those that match your requirements, and present you with an estimate of the savings and benefits you could achieve. Please review our [Privacy Policy](/privacy) for more information.

Question 12

How do I share my ideas and feedback with Stay or Go?

Accepted Answer

We love feedback, so feel free to email us at <info@stayorgo.com.au>

Question 13

If I have an issue, how do I raise this to someone at Stay or Go?

Accepted Answer

The best way to get help is to contact us by email at <info@stayorgo.com.au>. We will keep you updated on our review of any complaint or issue you raise. If after making a complaint you are not satisfied with the outcome, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

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