Welcome! Stay or Go allows you to understand your value to banks and on that basis, to negotiate better arrangements or choose a bank that is right for you. We understand that protecting your personal information is important especially when it comes to your finances.
The types of personal information we may collect about you include:
We collect these types of personal information directly from you or from third parties, where it is impracticable or unreasonable for us to collect the personal information directly from you.
We may collect, hold, use and disclose personal information for the following purposes:
We may disclose personal information to:
Google Analytics: We have enabled Google Analytics Advertising Features including remarketing, integrated services, and impression, demographic and interest reporting. We and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. You can opt-out of Google Analytics Advertising Features including through Ads Settings, Ad Settings for mobile apps, or any other available means including using a Google Analytics Opt-out Browser add-on.
Disclosure overseas: We store all personal information in Australia. However, at times we may need to disclose this information to third party service providers which are located overseas. Where we do so, we aim to choose reputable service providers subject to substantially similar laws as the Privacy Act.
However, sometimes we may need to disclose information to service providers which are located in jurisdictions with privacy laws which may not be substantially similar to the Privacy Act. Mostly, this is de-identified information, such as the information processed by Google Analytics.
Your consent: By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to take reasonable steps to ensure that overseas recipients handle that personal information in compliance with Australian privacy law. You acknowledge that some overseas third parties may not be regulated by the Privacy Act and the Australian Privacy Principles contained in the Privacy Act and if the overseas third party engages in any act or practice that contravenes the Australian Privacy Principles, we will not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
We do not currently collect any sensitive information about you and we will not collect sensitive information about you without first obtaining your consent.
Restrict and unsubscribe: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. You may also unsubscribe from our e-mail database or opt-out of marketing communications by using the opt-out facilities provided in the communication.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the Australian Information Commissioner (OAIC). You can contact OAIC’s hotline on 1300 363 992 or visit their website at www.oaic.gov.au. OAIC has the power to investigate a complaint and make a determination.
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services.
We may use web beacons on our online Services from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
For any questions or notices, please contact our Privacy Officer at:
Stay or Go Pty Ltd ABN 20 248 811 433 Email: firstname.lastname@example.org Mail: Stay or Go, Stone & Chalk, 710 Collins Street, Docklands VIC 3008
Last update: 26 November 2021